> ## Documentation Index
> Fetch the complete documentation index at: https://codebeans-customer-cart-manager.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Activity history

> A full-page view of one shopper's journey, customer details, conversions and support tickets.

From a cart, click **View Activity History** (in the **Visitor Information** card). Use **← Back to Cart** to return.

## What's on the page

> **Activity History**
>
> Every recorded event for this session — products viewed, added and removed, checkout started — with times and product thumbnails.

> **Visitor Information**
>
> Location, browser, operating system and IP address.

> **Customer**
>
> Contact information, shipping and billing address — or *Guest customer - no customer assigned* if the shopper isn't known.

> **Conversion Summary**
>
> The linked draft order with its **Last Synced** and **Remote Updated** times, and a **Converted to Order** banner once the shopper has ordered.

The **Support Tickets** card lists the requests from this cart. If there are many, click **View all (n)** to expand the list and **Show Less** to collapse it.

> [!NOTE]
>
> Activity history needs the **Basic** plan or above.

## Reading the activity

Use the timeline to understand intent before you reach out:

* **Several views of the same product** — the shopper is interested but hesitating. A size guide or a quick question can help.
* **Added, then removed** — price or shipping cost may have put them off.
* **Checkout started, no order** — something stopped them at checkout. This is a strong moment to offer help or a [draft order](https://codebeans-customer-cart-manager.mintlify.site/draft-orders/overview.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.