# CB Customer Cart Manager

> User guide for CB Customer Cart Manager — see every shopper's cart in real time, give each cart a support ID, and turn carts into Shopify draft orders.

- [CB Customer Cart Manager](https://codebeans-customer-cart-manager.mintlify.app/index.md): See every shopper's cart as it happens, help them by Cart ID, and turn carts into Shopify draft orders — all from your Shopify admin.
- [Quickstart](https://codebeans-customer-cart-manager.mintlify.app/quickstart.md): Go from install to your first tracked cart in about 10 minutes.
- [How it works](https://codebeans-customer-cart-manager.mintlify.app/how-it-works.md): What the app tracks, how a cart moves from browsing to ordered, and the timing rules behind each dashboard view.
- [Turn on the app embed](https://codebeans-customer-cart-manager.mintlify.app/storefront/app-embed.md): Switch on the Cb Customer Cart Widget in your theme so the widget and Cart IDs appear on your storefront.
- [Widget templates](https://codebeans-customer-cart-manager.mintlify.app/storefront/widget-templates.md): Choose one of nine ready-made designs for the cart widget, or build your own to match your brand.
- [Widget visibility](https://codebeans-customer-cart-manager.mintlify.app/storefront/visibility.md): Control who sees the cart widget and on which storefront pages.
- [Popup & exit-intent](https://codebeans-customer-cart-manager.mintlify.app/storefront/popup-and-exit-intent.md): Show the cart widget as a popup after a delay, or when a shopper is about to leave.
- [Support form](https://codebeans-customer-cart-manager.mintlify.app/storefront/support-form.md): Let shoppers send their cart to your team — with one click, or through a form you design.
- [Theme compatibility](https://codebeans-customer-cart-manager.mintlify.app/storefront/theme-compatibility.md): Supported themes, and how to place the widget correctly in a custom or heavily modified theme.
- [Home page](https://codebeans-customer-cart-manager.mintlify.app/carts/home.md): Your at-a-glance view: setup progress, today's numbers, plan usage, and the session breakdown.
- [Cart dashboard](https://codebeans-customer-cart-manager.mintlify.app/carts/dashboard.md): Every cart and browsing session in one live table — filter by tab, search by Cart ID, email or name.
- [Cart details](https://codebeans-customer-cart-manager.mintlify.app/carts/cart-details.md): Everything about one cart: items, live activity, visitor, customer, tickets, notes, attributes, and draft orders.
- [Activity history](https://codebeans-customer-cart-manager.mintlify.app/carts/activity-history.md): A full-page view of one shopper's journey, customer details, conversions and support tickets.
- [Contacts & support tickets](https://codebeans-customer-cart-manager.mintlify.app/carts/contacts-and-tickets.md): Log every conversation with a shopper and keep track of the support requests they send.
- [Cart IDs](https://codebeans-customer-cart-manager.mintlify.app/carts/cart-ids.md): The short reference shoppers quote to your team — and how to choose its format.
- [Draft orders](https://codebeans-customer-cart-manager.mintlify.app/draft-orders/overview.md): Turn a shopper's cart into a Shopify draft order — instantly, or after customising it — and keep the two in sync.
- [Draft order builder](https://codebeans-customer-cart-manager.mintlify.app/draft-orders/builder.md): Customise products, quantities, properties, customer, attributes, metafields and tags before sending a draft order to Shopify.
- [Fees & surcharges](https://codebeans-customer-cart-manager.mintlify.app/fees/overview.md): Add packaging, handling, duty, ice-pack or shipping-protection fees to carts automatically — locked in the cart and at checkout, on any Shopify plan.
- [Create a fee](https://codebeans-customer-cart-manager.mintlify.app/fees/create-a-fee.md): Set a fee's name, price, the products and orders it applies to, and where — and check it in the live preview before it goes live.
- [Fees on your storefront](https://codebeans-customer-cart-manager.mintlify.app/fees/storefront.md): Switch on the Cb Fees & Surcharges app embed so each fee shows as its own locked line in the cart, and see what shoppers experience.
- [Fee revenue & profit](https://codebeans-customer-cart-manager.mintlify.app/fees/reporting.md): See how much each fee earns, how many orders paid fees, and your profit after the costs you set.
- [Fee limits & FAQ](https://codebeans-customer-cart-manager.mintlify.app/fees/limits-and-faq.md): What fees can and can't do, troubleshooting, and how to remove fee products when you stop using fees.
- [Analytics](https://codebeans-customer-cart-manager.mintlify.app/analytics.md): Cart value, cart count, average cart value, draft orders, top products and shopper locations over any date range.
- [Email notifications](https://codebeans-customer-cart-manager.mintlify.app/notifications/overview.md): Get an email when a shopper sends their cart to support, and send shoppers an automatic confirmation.
- [SMTP setup](https://codebeans-customer-cart-manager.mintlify.app/notifications/smtp.md): Send notification emails through the built-in CB server, or through your own email provider and domain.
- [Email templates](https://codebeans-customer-cart-manager.mintlify.app/notifications/email-templates.md): Edit the subject and HTML of each notification email, use variables, add your logo, preview, and send a test.
- [Settings](https://codebeans-customer-cart-manager.mintlify.app/settings.md): A map of every setting in the app and where to learn more about each one.
- [Plans & billing](https://codebeans-customer-cart-manager.mintlify.app/plans-and-billing.md): Compare the Free, Basic, Advanced and Enterprise plans, understand monthly limits, and change your plan.
- [MCP integration](https://codebeans-customer-cart-manager.mintlify.app/ai/mcp-integration.md): Connect Claude, Cursor, ChatGPT and other AI assistants to your carts and draft orders with scoped, expiring access tokens.
- [MCP tool reference](https://codebeans-customer-cart-manager.mintlify.app/ai/mcp-tools.md): Every tool an AI assistant can use through the Cart Manager MCP integration, and what each one can see or change.
- [Troubleshooting](https://codebeans-customer-cart-manager.mintlify.app/help/troubleshooting.md): Fixes for the most common problems with the widget, cart tracking, emails and draft orders.
- [Frequently asked questions](https://codebeans-customer-cart-manager.mintlify.app/help/faq.md): Quick answers about the widget, tracking, Cart IDs, draft orders, plans and data.
- [Privacy & data](https://codebeans-customer-cart-manager.mintlify.app/help/privacy-and-data.md): What the app records about your shoppers, how long it keeps it, and what happens when you uninstall.
- [Get help](https://codebeans-customer-cart-manager.mintlify.app/help/support.md): How to contact the Codebeans support team, and what to include so we can help quickly.


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