Header
- Cart ID: … with the cart’s status badge, and the most recent contact type if your team has logged one.
- Created and Updated times.
- Mark Contact — log a phone call, email or chat with this shopper. See Contacts & support tickets.
- Hide Cart — archive the cart (see below).
Cart items
Each line shows the product image, the product name (click it to open the product in Shopify admin), the variant, any line item properties (such as engraving text), the price × quantity, and the line total. The cart Total is at the bottom.Draft order buttons
Once a draft order exists, the buttons change to:
Read more in Draft orders.
Activity Feed
A timeline of what the shopper did, newest first, with relative and exact times: Product viewed · Product added to cart · Product removed from cart · Collection viewed · Home page viewed · Page viewed · Cart viewed · Checkout started · Order completed Product events show a thumbnail and link to the product. Hover to see a larger preview.The Activity Feed needs the Basic plan or above. On Free it’s blurred with an upgrade prompt.
Visitor Information
The shopper’s city and country (with flag), browser, operating system and IP address. Click View Activity History for the full-page view — see Activity history.Customer
If the shopper is a known customer, you’ll see their name, email, phone and shipping address (with a View map link). If the cart belongs to a guest:- Click Add customer.
- Search your Shopify customers by name or email and pick one, or click Create customer and enter:
- First Name and Last Name
- Email (required)
- Phone — must start with a country code, e.g.
+919876543210
- The customer is attached to this cart, and is used when you create a draft order.
Creating a customer here creates a real customer in your Shopify admin.
Support Tickets
The latest four support requests sent from this cart, with their messages. Click View all to see the rest in the dashboard’s Support Tickets tab.Conversion Summary
Contact History
Every call, email or chat your team has logged for this shopper, newest first. Click Add Contact Log to record a new one.Notes & Instructions
Free-text notes about the shopper or the order — for example “Wants delivery before the 20th.” Notes are copied into the draft order note when you create a draft order.Cart Attributes
Key–value details attached to the cart, such asgift_message: Happy birthday! or po_number: 4471. Attributes your shoppers added on the storefront are shown here first. Click Add custom attribute to add more, or Remove to delete one.
When you save, the list you see here becomes the cart’s attributes and is copied into any draft order you create.
Editing cart attributes needs the Advanced plan or above.
Save your changes
Editing notes or attributes shows Shopify’s save bar at the top of the page. Click Save to keep your changes, or Discard to undo them.Archive a cart
Archive carts you don’t need to follow up on — test carts, duplicates, or spam — to keep your tabs tidy.- Click Hide Cart.
- Confirm with Archive cart.