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Open Fees & Surcharges in the app and click Create fee (or pick a preset on the empty Fees page). The editor has six sections; the Setup progress bar at the top fills as you complete the required ones.
The Live preview on the right is a test cart. Add products with Add test product, change quantities and the shopper’s country, and switch between Cart and Checkout. It uses the same calculation Shopify runs at checkout, so what it shows is what shoppers are charged. When a fee isn’t charged, it tells you why.

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1. Fee details

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2. Pricing

Choose Fixed amount or Percentage.
Enter the fee in your store’s currency. Under Charge this fee, choose:
  • Once per order — one fee whatever the cart holds.
  • Once per matching item — the fee times the number of items it applies to. Turn on Limit the number of times this fee is charged to cap it (for example, at most 3 ice packs), and Show one fee per matching item if the fee line’s quantity should follow the items.
Enter the rate, and optionally a minimum and maximum fee in your store’s currency. For a fee that applies to specific products, choose whether the percentage is calculated on the whole cart or only the matching products.Percentages are calculated on prices before discounts.
Shoppers in other currencies are charged the converted amount (your markets’ exchange rate).

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3. What it applies to

  • Entire order — the fee is based on the whole cart.
  • Specific products — the fee applies only when the cart contains products you choose (next section).

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4. When it applies

For the entire order, choose one:
  • Every order
  • Order value — is more than / at least / less than / at most / exactly an amount
  • Product quantity — compared with the total number of items
For specific products, add one or more conditions: With more than one condition, choose whether a product must match all of them or any of them.
Across all your fees you can use up to 3 different lists of tags and 2 different lists of collections. A list is the set of tags (or collections) in one condition. Fees that use exactly the same list share it. See Fee limits.

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5. Where it applies

  • All countries
  • Specific delivery countries or Specific billing countries — select the countries.
A shopper’s country is only known once they enter their address, so country-based fees are added at checkout, not in the cart. Mention the fee on your product, cart or shipping page so it isn’t a surprise.

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6. Optional settings

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Save and activate

  • Create & activate — the fee goes live straight away.
  • Save as draft — saved, but not charged until you click Activate.
On an existing fee, use Save, Activate / Deactivate and Delete at the top of the page. Deleting a fee removes its fee product from your store; past orders aren’t affected.
Each fee is a hidden product in your store (tagged cb-fee), so it can appear on orders. Don’t edit or delete these products in Shopify admin — manage them from the app. If one goes missing, Refresh all fees on the Fees page recreates it.