Email Codebeans Support
Include these details
The more of these you include, the faster we can help:1
Your store
Your
.myshopify.com address — for example acme-outdoor.myshopify.com.2
What happened
What you did, what you expected, and what happened instead. Exact error messages help a lot.
3
Where it happened
The page in the app, or a link to the storefront page. For a specific cart, include its Cart ID.
4
Your theme
For widget problems, your theme’s name and version (shown in Online Store → Themes).
5
Screenshots
A screenshot or short screen recording is often worth a thousand words.
Stores on the Enterprise plan receive priority support.
Before you write
Many questions are answered in these pages:Troubleshooting
Widget, tracking, email and draft order fixes.
FAQ
Quick answers to common questions.