Limits
FAQ
A fee isn't being charged
A fee isn't being charged
- Check the fee is Active.
- On the Fees page, look for a banner saying a fee is active but not being charged — it explains why (for example, your plan’s limit).
- Open the fee and use the Live preview with the same products: it tells you which condition isn’t met.
- Country-based fees only appear at checkout.
The fee shows inside the product line, not as its own line
The fee shows inside the product line, not as its own line
Switch on the Cb Fees & Surcharges app embed in your live theme. See Fees on your storefront.
Do discount codes reduce fees?
Do discount codes reduce fees?
Percentages are calculated on prices before discounts. A discount that applies to the whole order can also reduce the fee line, the same as any other line.
Is tax charged on fees?
Is tax charged on fees?
Only if you turn on Charge tax on this fee for that fee.
Why are there products tagged cb-fee in my store?
Why are there products tagged cb-fee in my store?
Each fee is a hidden product (not shown in search or collections) so it can appear in carts and on orders. Manage them from the app rather than in Shopify admin.
Stop using fees or uninstall
Uninstalling the app stops fees being charged, but the hidden fee products stay in your store. To remove them:1
Open Fees & Surcharges
Scroll to Remove fee products at the bottom of the page.
2
Remove them
Click Remove fee products and confirm. Every fee is deactivated and its product deleted. Your fee settings stay in the app, so you can activate them again later.