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Open Dashboard from the app menu. This is where your team spends most of its time.
The dashboard keeps itself up to date. It refreshes every few seconds while it’s open and as soon as you switch back to its browser tab, so you can leave it open on a second screen.

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Stat cards

A visitor counts as Returning if they had activity in your store before today.

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Tabs

Each tab shows its count in brackets, for example Abandoned Carts (12). Archived carts appear only in the Archived tab. The search box filters the current tab by:
  • Cart ID — either format, with or without the # (for example v_yna3sj0b2, #42 or 42). Part of an ID also matches.
  • Customer email
  • Customer name
On the Support Tickets tab, search also looks inside the ticket’s message.

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Table columns

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Status icons

Hover over an icon to see the contact type and date.

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Support Tickets tab

Lists every support request with:
  • Cart ID / Customer — the cart the request came from.
  • Message — the shopper’s answers, one line per form field.
  • Submitted At — the date of the request.
  • View Cart — opens the cart so you can follow up.

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Pagination

Choose 10, 25 or 50 rows per page at the bottom of the table, and use the arrows to move between pages.

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Limit banners

Click Upgrade Plan in the banner to change plans.