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Every tracked cart has a Cart ID. The same ID appears:
  • on the storefront widget (Your Cart ID: …),
  • in support request emails,
  • in the dashboard, cart pages and draft order list.
A shopper can read it out on the phone or paste it into an email, and your team can search for it on the dashboard to find the cart instantly.

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Choose a format

Go to Settings → General settings → Cart ID Display and pick a Cart ID format:
A short, unique code such as v_yna3sj0b2.
  • Stable: it stays the same for that shopper on the same browser.
  • Doesn’t reveal how many carts your store gets.
Click Save. The new format is used everywhere straight away — on your storefront from the next page load.

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Search by Cart ID

On the dashboard, type the ID into the search box. Both formats work, the # is optional, and part of an ID is enough — 42 finds #42 (and also #142 and #420, so type the full number when you have it).

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How Cart IDs relate to shoppers

Each new cart is always tracked as its own row on the dashboard. The two formats differ in what the ID follows:
  • A shopper keeps the same Text ID on the same device and browser.
  • Shoppers who block cookies and storage (for example, in some private browsing modes) still get a Cart ID, but it may change between visits.