General
Who is CB Customer Cart Manager for?
Who is CB Customer Cart Manager for?
Stores where customers often need help before they buy — high-value or configurable products, B2B and wholesale, phone and showroom sales, or anywhere your team takes orders on a customer’s behalf. It gives your team a live view of carts and an easy way for shoppers to ask for help.
Will it slow down my store?
Will it slow down my store?
The widget’s settings are published to your store and read directly by your theme, and the widget script loads with
defer, so it doesn’t block your pages from rendering.Does it work with my theme?
Does it work with my theme?
It has built-in placement for more than 150 themes, including all of Shopify’s free themes, and you can set your own placement for any theme. See Theme compatibility.
Which languages does the app support?
Which languages does the app support?
The admin interface is available in English, German, French, Spanish, Portuguese (Brazilian), Dutch, Italian, Japanese, Chinese (Simplified), Korean and Filipino. The storefront widget shows whatever text you write in your template, so you can use any language there.
Can my staff use the app?
Can my staff use the app?
Yes. Any staff member with access to the app in Shopify admin can use it.
Carts & Cart IDs
Is the Cart ID the same as the order number?
Is the Cart ID the same as the order number?
No. The Cart ID identifies a shopper’s cart before they order. Once they order, the cart’s Conversion Summary links to the Shopify order.
Do visitors who never add anything to their cart count towards my limit?
Do visitors who never add anything to their cart count towards my limit?
No. They appear as Browsing sessions on the dashboard, but only carts count towards your monthly tracked-cart limit.
What counts as an abandoned cart?
What counts as an abandoned cart?
A cart with no activity for more than 1 hour that hasn’t reached a completed checkout or order.
Can I delete a cart?
Can I delete a cart?
You can archive it with Hide Cart, which removes it from every tab except Archived. Carts are deleted automatically when they pass your plan’s history retention.
Can I switch between Text IDs and Cart Numbers later?
Can I switch between Text IDs and Cart Numbers later?
Yes, any time, in Settings → General settings → Cart ID Display. The first time you switch to Cart Numbers, existing carts are numbered too.
Draft orders
Does editing a draft order change the shopper's cart?
Does editing a draft order change the shopper's cart?
No. Draft orders are separate. The shopper’s cart stays exactly as they left it.
How do I send the draft order to the customer?
How do I send the draft order to the customer?
Open it in Shopify admin (Go to Draft Order or View Draft) and use Shopify’s Send invoice. The customer gets a link to pay.
Do draft orders created by an AI assistant count towards my limit?
Do draft orders created by an AI assistant count towards my limit?
Yes. Every draft order created through the app counts, whether it was created by your team or through the MCP integration.
Plans & data
When do monthly limits reset?
When do monthly limits reset?
On the 1st of every calendar month.
What happens to my settings if I downgrade?
What happens to my settings if I downgrade?
They’re kept. Features your new plan doesn’t include are switched off on your storefront, and come back if you upgrade again.
Where is my data stored and for how long?
Where is my data stored and for how long?
See Privacy & data.